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Frequently asked questions

What is the response time?

We typically respond within 1 to 2 business days, by email or phone depending on how you reach us.

Can I call you directly?

Yes, our number and opening hours are listed above. Outside those hours, email us or use the contact form.

Do you provide quotes for larger landscaping projects?

Yes. For a full landscaping project (beyond an order of plants or materials), get in touch: Renoday, our parent company, handles this kind of project.

Can I contact you about an order I've already placed?

Yes, mention your name and the order date in your message or call so we can find your file quickly.

Do I need an appointment for a larger landscaping project?

For a full landscaping project, get in touch: Renoday, our parent company, schedules a visit or discussion based on your project.

Do you also reply in Dutch and English?

Yes, our team can reply to you in French, Dutch and English.

Can I send you photos of my garden?

Yes, attach your photos by email or mention it in the contact form: it helps us advise you better.