Privacy Policy

Data controller

The data controller for personal data collected via the Jardiplants website is Renoday (Jardiplants), Bellemansheide 50, 1640 Rhode-Saint-Genèse, Belgium — VAT BE0784519667 — contact: info@renoday.be.

Data we collect

We collect the data you provide us directly: account and order data (name, delivery and billing address, email, phone number), messages sent via our contact form, your order history, and technical browsing data (cookies, see dedicated section below).

Purposes and legal basis

This data is processed to: process and deliver your orders, respond to your contact requests, follow up on the customer relationship, and comply with our legal and accounting obligations.

Processing is based, depending on the case, on the performance of the sales contract, on our legitimate interest in ensuring the proper functioning of the website and customer service, or on your consent (for example for non-essential cookies).

Retention period

Data related to your orders is kept for as long as necessary for processing and then archived in accordance with the legal and accounting obligations applicable in Belgium. Data from the contact form is kept for as long as necessary to handle your request.

Your rights

In accordance with the General Data Protection Regulation (GDPR), you have the right to access, rectify, erase, restrict, object to, and port your personal data.

You may exercise these rights at any time by contacting us at info@renoday.be.

Cookies

On your first visit, a banner lets you accept or reject the use of non-essential cookies. The website currently uses privacy-friendly measurement tools, with no advertising tracking cookies.

You can change your choice at any time by clearing the browsing data stored by your browser for this site.

Data sharing and payment

Your personal data is never sold to third parties. It may be shared with our technical service providers (hosting, email delivery, shipping) only to the extent necessary to perform our services.

Payment data is processed directly by our secure payment provider and is not stored or retained on our servers.

Contact

For any question about this privacy policy or to exercise your rights, contact us at info@renoday.be.